WORKWEAR HOUSE (NZ) LTD TERMS & CONDITIONS

Privacy & Security

All personal information supplied to Workwear House is stored on a secure server. Customer details are retained and used for future mailings of catalogues/flyers only, by Workwear House. Your personal details can be viewed, altered or deleted at your request. Whilst all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system.

Returns & Replacements

All returns must be made within 7 days of invoice date, with a requirement to contact sales@workwearhouse quoting order number requesting a return number and return address before sending back any products.

No refund will be provided for non-factory related faulty product returns. You can exchange to other products or you can have a credit on account for future purchases. 

Any item to be exchanged is subject to product availability. The Customer will incur the shipping cost for exchanges and returns, unless otherwise stated. Exchange items will only be sent out once the returned goods have been received and checked as all items must be in unused original condition, contain tags and original packing.

Some products may incur 15% re-stocking fee. Please contact service team for details before return.

Stock Availability

All products are subject to availability. We attempt to keep our product availability up to date, however we cannot always guarantee availability at the time of purchase. If a product you have ordered is unavailable we will notify you by email or phone to offer alternatives, a refund, or inform you of an estimated delivery date.

Payment

We accept Visa, Mastercard Via Paypal, Bank Transfer & Cash, We can do Laybuy. Please note: your card information is not disclosed to any other party. Goods will only be dispatched once full payment has been received. 

Colour Reproduction & Items

Please note some colours and items might look different on the website than in real life.

Discrepancies 

No claim for under/short supply of goods will be accepted by Workwear House later than 10 days after receipt of goods, except at the discretion of Workwear House.

Warranty Claims & Fautly Goods

All faulty items must be cleaned prior to being returned. Workwear House will attempt to replace or exchange any product that we deem is faulty, or is covered by a specific product warranty. Most returned items are required to be sent back to our Suppliers to determine the cause of the fault, so please allow up to 10 working days for this process.